PROVIDENCE, R.I. – The U.S. Transportation Security Administration recently recognized Northeast Orthotics and Prosthetics for its donation of two prosthetics to the agency’s TSA Cares Passenger Support Program.
Through the TSA Cares program, travelers with a disability or medical condition can request the support of a TSA Passenger Support Specialist, or PSS. This summer, NEOP donated an above-the-knee prosthesis and a below-the-knee prosthesis that will be used to train PSS agents at T.F. Green Airport.
"We understand the importance of providing exceptional security measures while ensuring the utmost care and respect for all individuals, including those with prosthetic devices," Federal Security Director Daniel Burche wrote in a letter to NEOP. "Your contribution will significantly aid to our ongoing commitment to professionalism, proficiency, and customer service. By providing our officers with the opportunity to train using authentic prosthetic devices, we can simulate real-world situations, ultimately enhancing our ability to deliver a safe and efficient screening process for all travelers."
“No one likes to go through airport security. But, for an amputee, the process can be even more stressful and uncomfortable,” said NEOP Founder and CEO Mark Marich, who himself is an amputee. “So, when we heard the TSA was training its agents to better support those traveling with a prosthesis, we jumped at the chance to help.”
In addition to sending a letter of recognition, the TSA provided NEOP with information cards to give to our patients who are planning to travel, so they will know how to request support if needed. Passengers who need screening assistance should make a request online 72 hours before traveling and the TSA will arrange for a specialist at the airport to contact you. To speak with someone, travelers can call TSA Cares at 855-787-2227 from 8 a.m. to 11 p.m., Monday through Friday, and from 9 a.m. to 8 p.m. on weekends and holidays.
